Check that it fits your needs
Zhike is an independent third-party tool installed on your own computer. It is not affiliated with Douyin or ByteDance and has not been authorized or endorsed by those platforms. It processes public comments using your configured business Q&A and fixed rules, without reading or storing direct messages.
A download is not a license
The package is publicly downloadable, but core business features require activation with a valid license key. Before you submit a key, the app displays the current usage notice, terms and privacy notice and requires you to actively check a confirmation box. The license key, product ID, product version and device ID are sent to the license server at activation, startup and periodically during use to check device binding, expiry and revocation. These pages remain readable offline, but new activations and online license checks require a connection.
Automation carries platform risk
Reply intervals, daily limits and active hours can reduce the likelihood of overly frequent actions, but cannot eliminate platform risk. The platform may limit reach, require verification or restrict accounts under its rules. Use conservative settings and regularly check comments and sending results.
Enabling automation starts automatic sending
Your answers about prices, contact details and after-sales commitments should be accurate and up to date. Enabling hourly checks gives Zhike ongoing permission to match and send replies automatically during your chosen hours, without approving each batch. Turning it off prevents new automatic sending cycles. Keyword matches can be incorrect; sensitive, promotional, unmatched or uncertain comments are skipped by default. Check comments and the send log regularly. If a result is unknown, verify it on the platform before retrying; do not retry blindly.
Purchases and refunds
This software is a digital product. Unactivated license keys may be refunded within 7 days of purchase; activated keys are generally non-refundable. If something is not working, contact the purchase channel first for investigation. Where a refund is legally required, applicable consumer-protection rules apply. Read the License & service terms for the full policy.