1. License terms
The software is licensed for local use for the term specified in your order and activated using the key supplied at purchase. The license covers use of the current version during that term, without a promise of free major-version upgrades or indefinite maintenance. Your order defines the plan, device count, price and term. Before submitting a key, you must read the current Usage notice, License & service terms, Privacy notice and four-point summary in the app and actively check the confirmation box. Activation will not begin without this confirmation.
2. Independent tool
Zhike is an independent third-party tool, with no affiliation, authorization or endorsement from Douyin, ByteDance or other platforms. Names and trademarks such as Douyin belong to their respective owners.
3. Platform risks
Automated actions may violate platform rules and lead to reduced reach, additional verification or account restrictions. The software offers reply intervals, daily caps and active-hour limits, but cannot guarantee that risk is eliminated. Use it cautiously for your account; we provide troubleshooting and compatibility guidance within the scope of the product.
4. Information and content
Your configured replies and business information should be truthful, accurate and lawfully sourced. When processing third-party information such as public comments, users and the software provider each fulfill the applicable data-protection and consumer obligations corresponding to their actual processing activities. The current product does not read or store direct messages.
5. How replies work
The software matches replies from your local Q&A library and fixed rules. It does not call external language models to generate answers. Unmatched, sensitive or uncertain results are skipped by default. Enabling hourly automatic checks authorizes automatic matching and sending during your chosen hours without approval for each batch. You may turn it off at any time; no new automatic sending cycle will begin after that. Keyword matches can still be incorrect, so use accurate replies and regularly check comments and send logs.
6. Refund policy
This software is a digital product. Unactivated license keys may be refunded within 7 days of purchase; activated keys are generally non-refundable. For functional issues, contact the purchase channel first for investigation and troubleshooting. Where a refund, repair, replacement or other remedy is required by law, applicable consumer-protection rules govern.
7. Third-party changes and service scope
Third-party redesigns, API changes or policy updates may temporarily limit functionality. Depending on the issue, we will provide troubleshooting, explanations or feasible compatibility updates. We do not promise that platform features, page structures or policies will remain unchanged indefinitely.
8. Privacy and network access
Platform sessions, business Q&A, comment-processing records and send logs stay on your computer by default. The license key, product ID, product version and device ID are sent to the license server at activation, startup and periodically during use to check binding, expiry and revocation. During operation, status updates can take up to about one hour. The app also connects to Douyin and the download sources needed for first-time installation. See the Privacy notice for details.
At activation, the license service also creates an immutable confirmation record as evidence of your active consent. It includes the software version, activation request ID, terms identifiers and versions, summary version, SHA-256 hashes of the four-point summary and all three full notices, the confirmation result, method and time, and a SHA-256 hash of the device ID. This record does not include the raw license key, raw device ID, IP address, browser User-Agent or full terms text. It is retained on an ongoing basis as part of the license audit ledger and is not individually modified or deleted in routine operations. Where applicable law requires otherwise, that law governs.
9. Dispute resolution
If a dispute arises, both parties should first seek an amicable resolution using the order, license status and evidence of the issue. If no agreement is reached, the relevant laws of the People’s Republic of China and any mandatory applicable consumer-protection rules apply. Any written terms in the order apply to the extent that they do not conflict with mandatory law.